Delivery Information

Delivery Info

• We deliver the majority of orders within 4 to 5 working days unless otherwise stated in the product description. For items In stock marked for next working day delivery these will be usually dispatched same day if ordered before 4pm Mon-Fri
• We are pleased to offer free delivery on all items delivered within the UK. Your parcel will be fully insured up to the value of your order.
• For UK deliveries we normally use Royal Mail Special Delivery (Before 1pm). This courier requires a signature upon delivery. If no-one is in to sign for this then they will leave a called card and take your parcel to your local post office / sorting office for you to collect at your convenience.
• Postage to European contries will be charged at £15.00 flat rate using a signed-for courier
• If paying by credit/debit card then our card processor requires us to deliver orders to your credit/debit card billing address for fraud prevention purposes. If you wish for delivery to an alternative address (e.g work) then please contact us first and we can advise you on your options. Additional security checks will be required.
• Your purchase will be dispatched on receipt of payment or in the case of a cheque when the funds have cleared. We will email you to confirm your item has been released including details of the courier
• For orders with a specific schedule requirement please contact our customer service team with your request.
• If you have not received your item within this time period please contact us by email to Order Tracking or use the Contact Us form with "subject: Order Tracking". Please have your order number ready

Order Status

When you place your order with us you will be able to see the current status of your order by logging into "My Account".

• Pending Payment Confirmation - We have received your order and we are waiting for payment confirmation from your choice of payment method
• Pending Order Processing - We have received your order and a member of our customer services team will process your order shortly.
• Processing - We have confirmed payment from you and your order is waiting for stock to arrive in order to be dispatched. We will give you an estimated delivery schedule and any other information with regards to your order during processing.
• Dispatched - Your order has been posted for next working day delivery. The tracking details for the courier will be emailed to you for your reference